Shipping policy

DELIVERY

  1. We aim to deliver the Product to you at the place of delivery requested by you in your Order and the delivery time indicated by us at the time of your order (within 48 hours from the Order Confirmation day).
  2. We shall notify you if we expect to be unable to meet our estimated delivery date, but, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges, or expenses arising out of late delivery.
  3. Upon delivery of the Product, you may be required to sign for the delivery. You may email greenartfactoryuae@gmail.com in case of any faults, defects, or damage. You shall be able to provide the documents delivered with the Product, upon request.
  4. Please note that it might not be possible for us to deliver to some locations in which event, we will inform you using the contact details that you provide to us when you make your Order and arrange for cancellation of the Order or delivery to an alternative delivery address.
  5. We deliver in our standard box of the products and packaging including warranty card and manual instructions booklet.
  6. If you are not available to take delivery or collection our courier/driver will try to contact you to re-schedule the delivery.
  7. When you select the in-store pickup option, you have 5 days to collect your item/s from the date of pick-up confirmation, or your order will be canceled. Upon order cancellation, we will process the full refund to your credit or debit card if any money has already been paid to us.
  8. If delivery or collection is delayed through your unreasonable refusal to accept delivery or if you do not (within one week of our first attempt to deliver the Product to you) accept delivery or collect the Product from the carrier/driver, we may (without affecting any other right or remedy available to us) no longer make the Product available for delivery or collection and notify you that we are immediately canceling the applicable Contract, in which case we will refund to you or your credit or debit card as applicable any money already paid to us under the Contract,
  9. A Single order may be split into multiple shipments, depending on the availability of the item and/or weight limits for parcels by the courier/driver.
    The cardholder should be aware of the possibility that multiple shipments may result in multiple postings to the cardholder's monthly statement.
  10. We now deliver All over the United Arab Emirates